Restaurant Review Response Examples and Reply Templates

Came for an early dinner on a Tuesday, no wait for a table. Ordered the lamb shoulder and the grilled octopus — both properly seasoned and generous for the price. Service was attentive without hovering. Around £30 a head with a glass of wine.

Sunday lunch with three friends. The kitchen split our sharing plates without being asked, which made the table work. The room is noisy when it's full, so not the place for a quiet conversation, but the food is worth it.

Stopped in for breakfast twice during a work trip. Coffee is consistently good, eggs cooked as ordered both times, and they had my order out in under ten minutes even at 8am.

Booked for a birthday. They remembered the note on the reservation and brought out a dessert with a candle. Small thing, but it's why we'll be back.

The food was good — the sea bass in particular — but we waited 25 minutes between ordering and the starters arriving on a half-empty Wednesday. Worth going, just not if you're in a hurry.

Nice room and friendly staff, but the vegetarian options are limited to one pasta dish. Fine for a group of two, harder if you're booking for a mixed table.

Thank you for the review, [Name] — glad it hit the mark. I've passed it to the kitchen and the floor team. See you next time.

Thanks, [Name]. The [dish] is one the chef put a lot of work into, so it's good to see it named. There's a seasonal version coming next month worth trying.

Thank you, [Name]. Getting the pace of service right is harder than it looks, so the team will be pleased to read this.

Glad the room worked for you, [Name]. If you're coming with a bigger group, ask for the back section — it's a little quieter.

Thank you, [Name]. We try to keep the pricing sensible without cutting the ingredients, so this is good to hear.

Thanks for trying us, [Name], and for the generous first impression. We'd love to see you again.

Always good to see you, [Name]. Thanks for taking the time to write — it means more coming from a regular.

Thank you for the fair review, [Name]. The wait you describe isn't acceptable on a quiet night and we've looked at how the section was staffed.

Thanks, [Name] — glad the [good dish] worked. Your note on the [weak dish] is useful; the kitchen is revisiting it.

Thank you, [Name]. The room does get loud when it's full. We can seat you in the quieter section if you mention it when booking.

Thanks for raising it, [Name]. The vegetarian side of the menu is thin and we're expanding it in the next change.

Thank you for the feedback, [Name]. We've checked the portioning on that dish against our spec — if it came out light, that's on us.

I'm sorry, [Name] — that dish should not have gone out. I've raised it with the kitchen today. Please email [email]; I'd like to put it right.

Thank you for telling us, [Name], and apologies. We've changed how plates are held during service at that station so it doesn't happen again.

You're right, [Name], that wait was too long. We've added cover on Friday evenings and adjusted how the kitchen sequences tables.

I'm sorry about how you were spoken to, [Name]. That's not how we work and I've dealt with it directly with the person involved.

Apologies, [Name] — getting the order wrong and not fixing it quickly is a double failure. Please contact [email] so I can make it up to you.

Thank you for raising this, [Name]. We ran an immediate check and reviewed the cleaning schedule for that area. If you can share the date and time, we'll trace the shift.

I'm sorry your table wasn't ready, [Name]. We've tightened how we hold reservations during peak service. Please get in touch — I'd like to invite you back.

Thanks for the feedback, [Name]. Our prices reflect the ingredients we buy, though I understand it didn't feel worth it that evening.

Thank you for flagging this, [Name] — allergen handling is not something we treat lightly. We have re-briefed the floor and kitchen. Please contact [email] directly.

Sorry the delivery arrived like that, [Name]. We've changed the packaging for that dish and raised it with the courier partner.

Thanks for the rating. If you have a minute to say what worked and what didn't, it helps us fix the right thing.

Reply in the language the review was written in — tourists notice, and future readers in that language do too.

Hello [Name] — this doesn't match anything at our restaurant; it may have been left on the wrong listing. If we're mistaken, please get in touch.

We can't match this to any booking or order, so we've reported it. If you did visit, please contact us and we'll look into it properly.