Hotel Review Response Examples for Google, Booking and TripAdvisor

Thank you for the kind review, [Name]. I'm glad the stay went smoothly and I've passed your comments to the team. We'd be delighted to welcome you back.

Thank you, [Name]. Our front desk team will be very pleased to read this — a warm arrival sets the tone for everything else, so it's good to know it worked.

Thanks for mentioning the housekeeping, [Name]. It's the part of the stay guests notice most and comment on least, so the team will appreciate the recognition.

Thank you, [Name] — I'll pass this to the breakfast team. We change the spread seasonally, so there should be something new next time you visit.

Glad the location worked for you, [Name]. If you're back in the area, the front desk can point you to a few places that aren't in the guidebooks.

Thank you, [Name]. The sea view rooms are the ones we're proudest of, and I'm pleased it lived up to the photos. Do request the same category next time.

Thank you for the review, [Name]. I've shared your comments with the spa team. Early mornings are the quietest time at the pool if you prefer it that way.

Thank you, [Name]. We're glad the family were comfortable — if you return, let us know the children's ages in advance and we'll set the room up accordingly.

Thank you, [Name]. Good to hear the workspace and the connection held up. Our late checkout for business guests is worth asking about on your next stay.

It's always good to see you back, [Name]. Thank you for taking the time to review us again — we'll keep working to make each stay better than the last.

Thank you for the honest review, [Name]. I'm glad the room worked; the service gaps you describe are fair, and we've gone through them with the team this week.

Thank you, [Name]. You're right that parts of the property are showing their age — refurbishment is underway and the [area] is next in the schedule.

Thanks for the feedback, [Name]. Breakfast is the comment we act on fastest; we've adjusted the hot section and the timing of restocking at peak hours.

Thank you for the review, [Name]. Rates vary with the season, and I understand the stay didn't feel like value at that price. Contact us directly next time and we'll look at what we can offer.

Thanks for the balanced view, [Name]. If you do come back, mention this review when booking and we'll make sure the points you raised are handled.

I'm sorry, [Name] — the room should not have been in that condition. We've inspected it and taken it out of service until the work is finished. Please contact [email] so I can follow up personally.

Thank you for raising this, [Name], and I'm sorry. We ran an immediate check with housekeeping and tightened the room release checklist. I'd like to hear the detail directly at [email].

I'm sorry the noise disrupted your stay, [Name]. We've reviewed how we allocate rooms near [source] and can block quieter rooms on request for future stays.

I'm sorry the room temperature wasn't right, [Name]. Maintenance has checked the unit and it has been repaired. You should have been moved that evening, and I apologise that you weren't.

You're right, [Name], the wait at check-in was too long. We've added cover at arrival peaks and opened a second desk during transfer windows.

I'm sorry about how you were treated, [Name]. That isn't the standard we hold, and I've addressed it with the team member and their manager. Please email [email].

I'm sorry your reservation wasn't honoured as booked, [Name]. That's our error. Please contact [email] with your booking reference so we can resolve the compensation properly.

Thank you for flagging this, [Name]. Local taxes and extras should be clear before arrival. Send your invoice to [email] and we'll go through every line with you.

I'm sorry the restaurant let the stay down, [Name]. I've discussed your comments with the kitchen and we've changed [detail]. I'd welcome the chance to show you the difference.

Thank you for the feedback, [Name]. Peak weeks put real pressure on the pool area; we've adjusted sunbed management and are enforcing the reservation rules more strictly.

I'm sorry the connection was unreliable, [Name]. We've had the network surveyed and access points added in the [area] wing.

Thanks for telling us, [Name], and sorry for the confusion. We've clarified the transfer instructions in our confirmation email so the next arrival is smoother.

Thank you for the rating. If you have a moment to add a sentence about what worked and what didn't, it helps us improve and helps other travellers choose.

Reply in the language the guest wrote in. International guests read a same-language reply as attention; an English reply to a German review reads as automated.

Thank you for the update, [Name]. I'm glad the team resolved it during your stay, and sorry it came up at all. We've used it to adjust the process.

We can't match this review to a booking in our system, so we've asked the platform to check it. If you did stay with us, please contact [email] and we'll look into it right away.