Google Review Response Examples: 25 Templates You Can Copy

Thank you for taking the time to leave such a kind review, [Name]. It genuinely makes our team's day to hear this. We hope to welcome you back soon.

Thanks so much, [Name] — I passed your comment about the [dish] straight to the kitchen and it made the chef's evening. Next time, ask about the seasonal specials; I think they'd be right up your street.

Thank you, [Name]. I've shared your review with the team, and knowing the service stood out means a great deal to them. We look forward to seeing you again.

We're really glad the space worked for you, [Name]. A lot of thought went into the lighting and the seating, so it's good to hear it lands. The terrace is worth trying on your next visit.

Thank you for the lovely review, [Name]. I'm delighted the stay went well and I've passed your comments on to the housekeeping and front desk teams. It would be a pleasure to host you again.

Thank you, [Name]. Keeping the quality up while staying reasonably priced is something we work hard at, so this is good to hear. See you next time.

Thanks for giving us a try, [Name], and for such a generous first impression. We'd love to see you become a regular — do say hello on your next visit.

Thank you for the balanced review, [Name]. I'm pleased [positive point] worked well, and you're right about [issue] — we're working on it now. I hope you'll give us another go.

Thank you for being honest, [Name]. I'm sorry we didn't quite meet your expectations. If you can tell us a little more, we'll use it to fix the specific thing that let the visit down.

Thanks for the review, [Name]. We'd like to understand your visit properly — could you drop us a line at [email]? We'd rather hear the detail than guess at it.

I'm sorry your visit went this way, [Name]. We've gone through what happened with the team today. I'd like to speak with you directly — please email [email] and I'll pick it up personally.

Thank you for telling us, [Name]. The food should not have reached you like that, and I've raised it with the kitchen. Please contact us at [email] — I'd like to put it right on your next visit.

You're right, [Name], that wait was too long. We've added cover at peak hours and changed how orders are sequenced. I'm sorry it spoiled the evening.

I'm genuinely sorry, [Name]. How you were spoken to isn't how we work. I've spoken with the team member involved and arranged further training. Please get in touch at [email].

Thank you for flagging this, [Name] — we take it seriously. We ran an immediate check with the cleaning team and tightened the checklist. Please email [email] with the date and time so we can trace it.

Thanks for the feedback, [Name]. Our prices reflect the ingredients and the service we're committed to, though I understand it didn't feel worth it on the day. Do get in touch — I'd like to hear more.

I'm sorry about the room, [Name] — that's below the standard we hold ourselves to. Please contact us at [email] so we can look into it and make it right for a future stay.

Thank you for the rating. If you have a minute to add a line or two about your visit, it helps us and it helps other customers decide. Hope to see you again.

Reply in the language the review was written in. A guest who wrote in German and receives an English reply reads it as a form letter.

Thank you, [Name] — it means a lot coming from someone who's been with us this long. We'll keep trying to make each visit better than the last.

Hello [Name] — we don't think this describes a visit to us; it may have been left on the wrong listing. If we're wrong, please contact us and we'll look into it straight away.

We can't match this to any visit or booking in our records, so we've reported it for review. If you did visit us, please get in touch and we'll gladly look into what happened.

Thank you for updating us, [Name]. I'm glad we could sort it out after your visit, and I'm sorry it needed sorting in the first place. See you next time.

Thank you, [Name] — [staff name] will be delighted to read this, and I've made sure their manager sees it too. We hope to look after you again soon.

Thank you for choosing us for your event, [Name]. I've shared your notes with the events team; the point about [detail] is a useful one and we'll build it into the next booking.